Privacy Policy

Effective Date: 3/31/2026

Company Name: Alder Pest Control
Website: https://www.alderpestcontrol.com/
Email: [email protected]
Phone: (479) 802-0087

1. Information We Collect

We collect the information needed to serve you well and keep your home protected:

  • Name, phone number, email address, and service address
  • Call recordings, voicemails, and AI-generated transcripts
  • Service history and billing information
  • Communications with our team (including AI voice assistant interactions)

2. How We Collect Information

We collect information when you call or text our office (including after-hours AI assistant), fill out forms on our website, schedule or receive services, or communicate with our team.

3. Use of AI Voice & Call Recording

To serve you faster and more reliably, some calls may be answered by an AI-powered voice assistant.

By contacting Alder Pest Control, you agree that calls may be recorded and transcribed for scheduling, customer service, quality assurance, and training.

If you prefer not to interact with AI or be recorded, simply request a team member or end the call.

4. How We Use Your Information

We use your information to deliver great service: scheduling visits, processing payments, communicating with you, improving operations, and meeting legal requirements.

5. Sharing of Information

We do not sell your personal information. We may share it with trusted service providers (such as our communications platform and payment processors) or when required by law.

6. Data Security

We use reasonable safeguards to protect your information. No system is 100% secure, but we take protection seriously.

7. Data Retention

We keep information only as long as needed for business operations, legal compliance, and dispute resolution.

8. Your Rights

You may request access to or deletion of your data, or opt out of communications. Contact us at [email protected].

9. Website Tracking

Our website may use cookies or similar tools to improve your experience.

10. Updates

We may update this policy from time to time. Updates will be posted on this page.